Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to StitchPro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional boutique management software and related services.

2. Information We Collect

We collect information you provide directly to us, such as:

• Account Information: Company name, contact person name, phone number, email address
• Business Data: Customer information, order details, inventory data, financial records you input into our system
• Usage Information: How you interact with our software, features used, and system performance data
• Technical Information: IP address, browser type, device information, and access logs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our boutique management software
• Process your transactions and manage your account
• Send you technical notices, updates, and support communications
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our legal rights

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our software and services
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of StitchPro, our users, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data centers with physical and network security

6. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by applicable law. When you terminate your account, we will securely delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Portability of your data
• Objection to processing of your information

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Third-Party Services

Our software may integrate with third-party services (such as WhatsApp for notifications). Your use of these third-party services is subject to their respective privacy policies and terms of service.